Cancellation & Refund Policy

Last Updated: June 24, 2023

At RankOptim, we strive to provide high-quality services to our customers. This Service Cancellation Policy and Refund Policy ("Cancellation Policy") outlines the terms under which you may cancel our Services and request refunds for eligible purchases. By using our Services, you agree to be bound by this Policy.

2.1 Scope of Services

  • This Policy applies to all services provided by RankOptim, including but not limited to subscription plans, one-time services, and any custom service agreements entered into with you.
  • Specific services may have additional terms outlined at the time of purchase, which will supplement this Policy. In case of a conflict, the specific service agreement will take precedence.

2.2 Cancellation of Services

Subscription-Based Services

  • You may cancel your subscription at any time by accessing your account settings on our website or by contacting us at rankoptim@gmail.com.
  • Upon cancellation, your subscription will remain active until the end of the current billing cycle, and you will continue to have access to the Services until that date. No further charges will be applied after the billing cycle ends.
  • If you cancel a subscription, no pro-rata refunds will be issued for the unused portion of the billing cycle unless required by applicable law.

One-Time Services

  • One-time services (e.g., single consultations, audits, or projects) may be canceled before work has commenced. To cancel, contact us at rankoptim@gmail.com as soon as possible.
  • If work on a one-time service has already begun, cancellation may not be possible, or you may be responsible for partial payment based on the work completed, as outlined in your service agreement.

Automatic Renewal

  • Some subscriptions may automatically renew unless you cancel before the renewal date. We will notify you of upcoming renewals as required by applicable law.
  • To avoid automatic renewal charges, you must cancel your subscription before the renewal date.

2.3 Refund Policy

General Refund Terms

  • Refunds are issued at RankOptim’s sole discretion unless otherwise required by applicable law or specified in a service agreement.
  • To request a refund, you must contact us at rankoptim@gmail.com within the applicable refund period (if any) and provide details of your purchase, including your order number and reason for the refund request.
  • Refunds, if approved, will be processed to the original payment method within a reasonable timeframe (typically 7-14 business days, depending on your payment provider).

Subscription-Based Services

  • No refunds will be provided for subscription fees paid for the current billing cycle, except as outlined below or required by law.
  • If you are eligible for a refund under applicable law (e.g., a statutory cooling-off period), you must notify us within the legally mandated period.

One-Time Services

  • Refunds for one-time services may be available if no work has commenced and the refund request is made within [insert period, e.g., 7 days] of purchase.
  • If work has begun, you may be eligible for a partial refund based on the work completed, as determined by RankOptim and outlined in your service agreement.

Non-Refundable Circumstances Refunds will not be issued in the following cases:

  • You change your mind after the applicable refund period has expired.
  • You fail to provide required information or cooperation necessary for us to deliver the Services.
  • You violate our Terms of Use or engage in misuse of the Services.
  • The Services have been fully delivered or consumed (e.g., completed audits, reports, or consultations).

Promotional or Discounted Services

  • Services purchased under promotional offers or discounts may have specific refund restrictions, which will be communicated at the time of purchase.

2.4 Exceptions and Special Circumstances

  • If you believe you are entitled to a refund due to exceptional circumstances (e.g., failure to deliver Services as promised), please contact us at rankoptim@gmail.com with details of your issue. We will review your request and respond in accordance with this Policy and applicable law.
  • In cases where Services are provided through third-party platforms (e.g., Shopify, as referenced in the Privacy Policy), refunds may be subject to the policies of those platforms.

2.5 Verification and Processing

  • We may require verification of your identity or purchase details before processing a cancellation or refund request.
  • If you purchased Services through an authorized agent or reseller, you may need to contact them directly to process cancellations or refunds.
  • We will respond to cancellation or refund requests in a timely manner, as required by applicable law.

2.6 Changes to This Policy

  • We may update this Cancellation Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Policy on our website and update the "Last Updated" date. We will provide notice of material changes as required by applicable law.
  • Your continued use of the Services after the effective date of the revised Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Cancellation Policy or wish to request a cancellation or refund, please contact us at: